Terms & Conditions

This website is purely informational. It serves as an online catalog and portfolio to showcase the artistic creations of GOdolls. No direct sales or financial transactions are processed on this website. Any purchase must be made through authorized third-party platforms (such as Etsy) or social media channels.

Product disclaimers

• Handmade Nature:
  Please be advised that each product is a unique, handmade creation. While we maintain rigorous quality standards, the nature of handcrafted work involves minor imperfections -such as slight surface printing marks, scratches or shiny spots- and are inherent results of the printing and sanding process.


• Resin Pigmentation:
  Pigments are mixed by hand for every production cycle. Consequently, slight tonal differences may exist between dolls from different casting series.


• Packaging:
  To ensure the safe arrival of your order, final packaging may vary depending on the availability of supplies and materials.


• Allergen Notice:
  While I maintain a clean and dedicated workspace, please be advised that I live in a pet-friendly household (cat). Those with severe allergies should take this into consideration before purchasing.

Payments

• Secure Payment Methods:
  We accept Paypal Goods & Services (Fees are already included) We'll ask for your account to send you an invoice. Please, check that your paypal address is correct because that's the one we'll use.


• Currency & Conversion:
  All payments must be settled in Euros (€). If your account uses a different currency, the buyer is solely responsible for any PayPal conversion rates or additional exchange fees.


• Non-Refundable Policy:
  Please be advised that all payments, including full payments, deposits, and partial installments (layaways), are strictly non-refundable. By placing an order, you acknowledge and agree to these terms.


• Order Completion:
  Products will not be dispatched until the total balance, including all shipping fees and installments, has been settled in full.

Shipping

• International Shipping & Customs:
  All orders are dispatched from Spain, Europe. The buyer is exclusively responsible for any customs fees, import taxes, or tariffs (including US customs duties) imposed by their destination country.


• Shipping Method & Tracking:
  All orders are shipped via Registered Airmail. A tracking number will be provided once the package is dispatched. We require additional insurance for 2 or more dolls.


• Declared Value & Compliance:
  In accordance with legal regulations, we cannot undervalue items or mark packages as "gifts" on customs declarations.


• Transit Responsibility:
  We are not responsible for any damage, loss, or delays caused by postal services, international customs, or external conflicts.


• Address Accuracy:
  It is the buyer's responsibility to provide a correct and complete shipping address. Any modifications must be requested before the final dispatch.


• Shipping Restrictions & Conflict Areas:
  Please be advised that we currently cannot fulfill orders to Russia or other internationally recognized conflict zones. If you are located in a high-risk region, please contact us prior to purchasing for a real-time status update on delivery availability.

Returns & Refunds

• Final Sale Policy:
  Due to the limited and handcrafted nature of our products, all sales are final. We do not offer returns, exchanges, or refunds if you change your mind after the purchase has been processed.


• Quality Assurance:
  Each doll undergoes a rigorous quality control process before shipping. If you encounter a significant issue with your order, please contact us within 48 hours of delivery to evaluate the situation.


• Unclaimed Packages:
  Packages returned to us due to non-collection or refusal of customs fees are not eligible for refunds. A second shipping fee must be paid for re-delivery.